Dispatch

Dispatch offers your organization the ability to generate Work Orders and Planned Maintenance items and distribute these items to personnel remotely in the field. As you probably know, the efficient scheduling of field personnel is one of the most challenging tasks for office personnel to manage. Mobile FieldPro Dispatch provides your dispatchers with the tools they need to manage overall workflow, job life-cycle, and field personnel scheduling effectively.

Remote PC

The Remote PC is an optional component allowing a more decentralized dispatching process. Jobs can be initially assigned to field supervisor or sub-contractor through Dispatch. Then, through Remote PC, the field supervisor or sub-contractor can relay the job item to one of his or her field personnel. If the field personnel has the Remote component, the job will be sent to his/her device. If not, the job can be completed through Remote PC. Once completed, the Dispatcher will pick up the job for review and invoicing.

Manager

The Manager component provides the ability to add and edit information such as customer, equipment, tasks, warranty, response levels, field personnel, logins, etc. It also provides for the creation of custom inspection lists. Once created, you can associate the inspection with specific equipment or with a specific task, and finally, schedule this inspection procedure to a given week. In short, this tool provides the ability to manage your business specific information used by the other components.

eClient

eClient is a feature-rich, highly customizable, secure web portal enabling your clients to view and search job specific information. It provides the ability to drill down into location, equipment and/or task specific service data. eClient offers your clients and asset managers the information necessary to perform tasks such as budget forecasting. As a result, this tool provides a value added service your clients will soon be unable to live without.

Communication Server

Communication Server is the heart of the Mobile FieldPro Enterprise Suite. It is the communication hub handling the flow of data between all system components providing the means necessary to accommodate a distributed business environment. Communication server manages your field personnel job and status information flow while they are in or out of wireless coverage. While in coverage, job and statusing information is processed in near real-time meaning your dispatchers will see current statusing of all personnel and all job items. If they are out of coverage, job and status information will queue up until the field personnel is back in coverage. Once back in coverage, all data in the queue will be processed. This means your dispatchers and field personnel do not need to manage in or out of coverage issues such as re-sending or re-posting job items; it is handled automatically by the Communication Server.

Remote

Mobile FieldPro Remote is the easy-to-use and highly intuitive key to our data collection strategy. It provides the ability to capture and review information specific to work orders and maintenance calls while employees are in the field. Remote also tracks material purchases, time sheets, mileage, etc. Remote processes all incoming work orders and scheduled maintenance and alerts the technician of newly received items. Remote was designed so your technicians can view job information without actually being in wireless coverage. Your technician is now remotely networked with the home office, service center, field supervisors and other technicians.

Report Server

The Mobile FieldPro Report Server is our report engine providing you the ability to utilize the data collected through ongoing use of the Enterprise Suite. There are a variety of canned reports you can access for example, daily completed jobs, weekly time sheet, equipment end-of-life, end-of-warranty, periodic maintenance to be scheduled and many more. We also offer customized reporting depending on your specific needs and requirements. With the Report Server, you can schedule recurring reports to automatically run and be emailed to the interested party or access the report on-demand through one of the system components.

Calendar

The Calendar component provides your office personnel with a searchable central repository for all service center and field technician schedules. That means if a field technicians calendar is updated at one location, it is available to all who have the Calendar component. So when there's a vacation or training day and you add it to the Calendar, the dispatcher will be aware of any potential scheduling conflicts. There's also a general calendar to keep track of any office personnel schedules or days that are significant for operational reasons. If your familiar with the Microsoft Outlook and Exchange calendars and functionality, you'll find the Mobile FieldPro Calendar operates in much the same way.

Accounting Merge

The Accounting Merge component is the handshake between Mobile FieldPro and your existing accounting software. Accounting Merge will queue up all time, miles and materials associated with service and maintenance calls that are yet to be invoiced. Your approved office personnel can then easily select the items to export into your accounting software. While exporting, Accounting Merge effects both sides of the balance sheet applying the time, miles and materials to the proper income and expense accounts. If you maintain inventory through your accounting system, Accounting Merge will adjust on-hand inventory totals as well.